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returncosts 2018-04-30T12:36:13+00:00

Return of the AUSTRIAN AIRLINES

FLINK WiFi Hotspot


FedEx Return Method

We recommend using the enclosed FedEx International Air Waybill for the return of your FLINK WiFi Hotspot for the following countries:

Prices shown include all current surcharges.*


EU (A-E)EU (F-I)EU (I-P)EU (P-S)
ANDORRA – €12,90
AUSTRIA – €8,40
BELGIUM – €12,90
BULGARIA – €13,70
CYPRUS – €13,70
CZECH REPUBLIC – €13,70
DENMARK – €12,90
ESTONIA – €13,70
FAROE ISLANDS – €12,90
FINLAND – €12,90
FRANCE – €12,90
GERMANY – €11,20
GREECE – €12,90
GREENLAND – €12,90
HUNGARY – €13,70
IRELAND – €12,90
ITALY – €12,90
LATVIA – €13,70
LITHUANIA – €13,70
LUXEMBOURG – €12,90
MALTA – €13,70
MONACO – €12,90
NETHERLANDS – €12,90
POLAND – €13,70
PORTUGAL – €12,90
ROMANIA – €13,70
SLOVAK REPUBLIC – €13,70
SLOVENIA – €13,70
SPAIN – €12,90
SWEDEN – €12,90
UNITED KINGDOM – €12,90
VATICAN CITY – €12,90
Non-EU (A-C)Non-EU (C-I)Non-EU (J-Q)Non-EU (S-V)
ALGERIA – €34,30
ANGUILLA – €42,50
ANTIGUA – €42,50
ARGENTINA – €42,50
ARUBA – €42,50
BAHAMAS – €42,50
BAHRAIN – €34,30
BANGLADESH – €34,30
BARBADOS – €42,50
BELIZE – €42,50
BERMUDA – €42,50
BHUTAN – €34,30
BOLIVIA – €42,50
BONAIRE – €42,50
BRAZIL – €42,50
BRITISH VIRGIN IS. – €42,50
BRUNEI – €34,30
CAYMAN ISLANDS – €42,50
CHILE – €42,50
COLOMBIA – €42,50
COSTA RICA – €42,50
CURACAO – €42,50
DOMINICA – €42,50
DOMINICAN REPUBLIC – €42,50
ECUADOR – €42,50
EGYPT – €34,30
EL SALVADOR – €42,50
FRENCH GUIANA – €42,50
GRENADA – €42,50
GUADELOUPE – €42,50
GUATEMALA – €42,50
GUYANA – €42,50
HAITI – €42,50
HONDURAS – €42,50
INDIA – €34,30
ISRAEL – €34,30
JAMAICA – €42,50
JORDAN – €34,30
KUWAIT – €34,30
LEBANON – €34,30
LIBYA – €34,30
MARTINIQUE – €42,50
MONTSERRAT – €42,50
MOROCCO – €34,30
NEPAL – €34,30
NICARAGUA – €42,50
OMAN – €34,30
PAKISTAN – €34,30
PALESTINE AUTHORITY – €34,30
PANAMA – €42,50
PARAGUAY – €42,50
PERU – €42,50
PUERTO RICO – €42,50
QATAR – €34,30
SAUDI ARABIA – €34,30
SOUTH AFRICA – €42,50
SRI LANKA – €34,30
ST KITTS & NEVIS – €42,50
ST MAARTEN – €42,50
ST MARTIN – €42,50
ST. LUCIA – €42,50
ST. VINCENT – €42,50
SURINAME – €42,50
SYRIA – €34,30
TRINIDAD & TOBAG – €42,50
TUNISIA – €34,30
TURKS & CAICOS I – €42,50
U.A.E. – €34,30
URUGUAY – €42,50
VENEZUELA – €42,50
VIRGIN ISLANDS – €42,50

*Return charges are subject to weekly adjustment based on FedEx pricing and fuel surcharges.


Steps:

1) Place the FLINK WiFi Hotspot and all accessories back into the pouch. Use the enclosed (grey) envelope for sending. Close and seal it by removing the adhesive strip

2) Fill in the enclosed FedEx return form. Fill in the following sections only:

  1. Date: The date on which you want to return the package
  2. Senders Name: your name
  3. Phone: your phone number
  4. Address, City, Country, Postal Code: the address where the package shall be picked up
  5. Email Address: your email address
  6. Signature: Sign the form on the bottom right (important)

3) Spilt off the first page and keep it as your reference.

4) Call FedEx and arrange a pick-up:

For all other countries: Go to www.fedex.com select the country you are currently in and click on “contact” to find the phone number.

5) Hand over the closed envelope and the completed FedEx return label separately to the FedEx employee. In case you cannot do so, please ask your hotel reception (self-responsibility/liability).


Self-Return-Method

For all other countries, we recommend using the Self-Return-Method using the envelope enclosed. Please bear in mind that you are responsible for the safe and timely return (max. 7 days) of your FLINK WiFi Hotspot. For this reason we always recommend using a trackable return method. You are solely responsible for all shipping costs.

Steps:

1) Place the FLINK WiFi Hotspot and all accessories back into the pouch. Use the enclosed (grey) envelope for sending. Close and seal it by removing the adhesive strip

2) A address label should already be on the return envelope. If not please send it to this address:

FLINK GmbH

Plösslgasse 11/3b

1040 Vienna

Austria


Free Return Method (Vienna Airport)

In case you return to the Vienna International Airport, you can return the FLINK WiFi Hotspot for free at the Tourist Information (Check-In 3 Level 0 Arrivals Hall) – open daily 07:00-22:00 and publicly accessible.

When you hand over the package, an employee from the Tourist Information will check the package and hand you over a delivery slip for your reference.

In case you have any questions please contact FLINK Support:

0800 66 55 89 (Toll-free from Austria)

+43 1 890 03 5790 (International calls)

EU

ANDORRA€12,90
AUSTRIA€8,40
BELGIUM€12,90
BULGARIA€13,70
CYPRUS€13,70
CZECH REPUBLIC€13,70
DENMARK€12,90
ESTONIA€13,70
FAROE ISLANDS€12,90
FINLAND€12,90
FRANCE€12,90
GERMANY€11,20
GREECE€12,90
GREENLAND€12,90
HUNGARY€13,70
IRELAND€12,90
ITALY€12,90
LATVIA€13,70
LITHUANIA€13,70
LUXEMBOURG€12,90
MALTA€13,70
MONACO€12,90
NETHERLANDS€12,90
POLAND€13,70
PORTUGAL€12,90
ROMANIA€13,70
SLOVAK REPUBLIC€13,70
SLOVENIA€13,70
SPAIN€12,90
SWEDEN€12,90
UNITED KINGDOM€12,90
VATICAN CITY€12,90

Outside EU

ALGERIA€34,30
BAHRAIN€34,30
BANGLADESH€34,30
BHUTAN€34,30
BRUNEI€34,30
EGYPT€34,30
INDIA€34,30
ISRAEL€34,30
JORDAN€34,30
KUWAIT€34,30
SRI LANKA€34,30
SYRIA€34,30
TUNISIA€34,30
U.A.E.€34,30
ANGUILLA€42,50
ANTIGUA€42,50
ARGENTINA€42,50
ARUBA€42,50
BAHAMAS€42,50
BARBADOS€42,50
BELIZE€42,50
BERMUDA€42,50
BOLIVIA€42,50
BONAIRE€42,50
BRAZIL€42,50
BRITISH VIRGIN IS.€42,50
CAYMAN ISLANDS€42,50
CHILE€42,50
COLOMBIA€42,50
COSTA RICA€42,50
CURACAO€42,50
DOMINICA€42,50
DOMINICAN REPUBLIC€42,50
ECUADOR€42,50
EL SALVADOR€42,50
FRENCH GUIANA€42,50
LEBANON€34,30
LIBYA€34,30
MOROCCO€34,30
NEPAL€34,30
OMAN€34,30
PAKISTAN€34,30
PALESTINE AUTHORITY€34,30
QATAR€34,30
SAUDI ARABIA€34,30
GRENADA€42,50
GUADELOUPE€42,50
GUATEMALA€42,50
GUYANA€42,50
HAITI€42,50
HONDURAS€42,50
JAMAICA€42,50
MARTINIQUE€42,50
MONTSERRAT€42,50
NICARAGUA€42,50
PANAMA€42,50
PARAGUAY€42,50
PERU€42,50
SOUTH AFRICA€42,50
ST KITTS & NEVIS€42,50
ST MAARTEN€42,50
ST MARTIN€42,50
ST. LUCIA€42,50
ST. VINCENT€42,50
SURINAME€42,50
TRINIDAD & TOBAG€42,50
TURKS & CAICOS I€42,50
PUERTO RICO€42,50
URUGUAY€42,50
VENEZUELA€42,50
VIRGIN ISLANDS€42,50
*Return charges are subject to weekly adjustment based on FedEx pricing and fuel surcharges.

Steps:

  1. Place the FLINK WiFi Hotspot and all accessories back into the pouch. Use the enclosed (grey) envelope for sending. Close and seal it by removing the adhesive strip
  1. Fill in the enclosed FedEx return form. Fill in the following sections only:
    1. Date: The date on which you want to return the package
    2. Senders Name: your name
    3. Phone: your phone number
    4. Address, City, Country, Postal Code: the address where the package shall be picked up
    5. Email Address: your email address
    6. Signature: Sign the form on the bottom right (important)
  1. Spilt off the first page and keep itas your reference.
  2. Call FedEx and arrange a pick-up:
    • Austria: 0800123800
    • Germany: 01806111800
    • Switzerland: 0848133339
    • Czech Republic: 800133339
    • Slovakia: 0850111911
    • Slovenia: 0802191
    • Italy: 199151119

    For all other countries:

    Go to www.fedex.comselect the country you are currently in and click on “contact” to find the phone number.

      1. Hand over the closed envelope and the completed FedEx return label separately to the FedEx employee. In case you cannot do so, please ask your hotel reception (self-responsibility/liability).